Cancellation Policy

Cancellation Policy

Effective Date: July 28, 2026

Thank you for shopping with Basketom. We understand that you may need to cancel an order in certain situations. This Cancellation Policy explains when and how orders can be cancelled.

By placing an order on https://basketom.com, you agree to the terms of this Cancellation Policy.

Order Cancellation by Customer

You may request to cancel your order before it has been shipped.

To request a cancellation, please contact our customer support as soon as possible with your:

  • Order ID
  • Full Name
  • Registered Email Address
  • Registered Phone Number

If your order has not been processed or dispatched, we will make every effort to cancel it successfully.

Orders That Cannot Be Cancelled

Cancellation requests may not be accepted if:

  • The order has already been shipped.
  • The order is out for delivery.
  • The product has already been delivered.
  • The product is marked as non-cancellable on the product page.
  • The order includes customized or personalized products (if applicable).

In such cases, you may refer to our Return & Refund Policy to check whether the product is eligible for return.

Cancellation by Basketom

Basketom reserves the right to cancel any order under circumstances including, but not limited to:

  • Product is out of stock.
  • Pricing or product information errors.
  • Payment failure or verification issues.
  • Suspected fraudulent or unauthorized transactions.
  • Incomplete or incorrect customer information.
  • Unforeseen operational or logistical issues.

If Basketom cancels a prepaid order, a full refund of the amount paid will be processed to the original payment method.

Refund for Cancelled Orders

For eligible cancelled orders:

  • Refunds will be initiated after the cancellation is confirmed.
  • Refunds are generally processed within 5–10 business days.
  • The time taken for the amount to reflect in your account depends on your bank or payment provider.

Cash on Delivery (COD) Orders

For Cash on Delivery (COD) orders:

  • Orders can be cancelled before shipment without any refund process, as no payment has been collected.
  • Basketom reserves the right to restrict or decline COD services for customers with repeated order cancellations or failed deliveries.

How to Request a Cancellation

To request an order cancellation, please contact us with your order details:

Email: basketomofficial@gmail.com

Phone: +91 9511279790

Please include your Order ID to help us process your request quickly.

Changes to This Policy

Basketom reserves the right to modify this Cancellation Policy at any time.

Any updates will be posted on this page along with the revised Effective Date. Continued use of our website after such changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions regarding this Cancellation Policy, please contact us:

Basketom

Website: https://basketom.com

Email: basketomofficial@gmail.com

Phone: +91 9511279790

We are committed to assisting you and will respond to your queries as promptly as possible.

Thank you for choosing Basketom. We appreciate your trust and look forward to serving you.