Shipping Policy

Effective Date: July 28, 2026

Thank you for shopping with Basketom. We are committed to delivering your orders safely and on time. This Shipping Policy outlines how we process, ship, and deliver your orders.

By placing an order on https://basketom.com, you agree to the terms of this Shipping Policy.

Order Processing

• Orders are processed after successful payment confirmation.
• Orders are typically processed within 1–2 business days.
• Orders placed on Sundays or public holidays will be processed on the next business day.
• During sales, festivals, or promotional periods, processing times may be slightly longer.

Shipping Coverage

Basketom currently ships to locations across India.

At this time, we do not offer international shipping unless specifically stated on the product page.

Shipping Charges

• Shipping charges, if applicable, will be displayed during checkout before payment.
• Eligible products or promotional offers may qualify for free shipping, as indicated on the website.

Estimated Delivery Time

Estimated delivery times after dispatch are:

• Metro Cities: 2–5 business days
• Other Cities & Towns: 3–7 business days
• Remote Areas: 5–10 business days

These are estimated timelines and may vary depending on your location and courier service availability.

Order Tracking

Once your order has been shipped, you will receive shipment confirmation along with tracking details via email, SMS, or WhatsApp (where available).

You can use the provided tracking information to monitor your shipment's progress.

Delivery Delays

While we strive to deliver your order within the estimated timeframe, delays may occur due to factors beyond our control, including:

• Weather conditions
• Natural disasters
• Public holidays
• Courier service delays
• Government restrictions
• Incorrect or incomplete delivery address
• Unforeseen logistical issues

Basketom is not responsible for delays caused by these circumstances.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

If an incorrect or incomplete address, phone number, or recipient information is provided:

• Delivery may be delayed or unsuccessful.
• Additional shipping charges may apply for re-delivery.
• Basketom will not be responsible for orders delivered to incorrectly provided addresses.

Failed Delivery Attempts

Courier partners may make multiple delivery attempts.

If delivery cannot be completed due to the recipient's unavailability or incorrect address, the package may be returned to us. Any re-shipping costs, if applicable, may need to be borne by the customer.

Damaged Packages

If your package appears damaged at the time of delivery:

• Check the package before accepting it.
• If the product inside is damaged or incorrect, contact us within 48 hours of delivery.
• Please provide clear photos of the package and the product to help us investigate and resolve the issue promptly.

Partial Shipments

If your order contains multiple products, they may be shipped separately depending on product availability or warehouse location.

You will receive tracking information for each shipment, if applicable.

Order Cancellation Before Shipment

Orders may be cancelled before they are shipped.

Once an order has been dispatched, cancellation may not be possible. Please refer to our Cancellation Policy and Return & Refund Policy for more information.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

Basketom

Website: https://basketom.com

Email: basketomofficial@gmail.com

Phone: +91 9511279790

We will do our best to assist you and resolve your queries as quickly as possible.

Thank you for choosing Basketom. We appreciate your trust and look forward to serving you.