Return & Refund Policy

Effective Date: July 28, 2026

Thank you for shopping with Basketom. We strive to provide quality products and a smooth shopping experience. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

By placing an order on https://basketom.com, you agree to this policy.

Return Eligibility

You may request a return if:

• You received a damaged product.
• You received a defective product.
• You received the wrong product.
• You received an item with missing parts or accessories.

To be eligible for a return:

• The request must be made within 7 days of receiving the product.
• The product must be unused, unwashed, and in its original condition.
• All original packaging, tags, labels, manuals, and accessories must be included.
• Proof of purchase (Order ID or invoice) is required.

Non-Returnable Items

The following items are generally not eligible for return unless they arrive damaged or defective:

• Products used or damaged after delivery.
• Items without original packaging or tags.
• Products marked as Non-Returnable on the product page.
• Personal care or hygiene products after opening.
• Gift cards, downloadable products, or digital products (if applicable).

How to Request a Return

To initiate a return:

Email us at basketomofficial@gmail.com with:

• Your Order ID
• Your Name
• Reason for return
• Clear photos or videos of the product (if damaged, defective, or incorrect)

Our support team will review your request and provide further instructions.

Return Approval

Once your request is reviewed:

• If approved, we will arrange a return pickup where service is available.
• If pickup is unavailable in your area, you may be requested to ship the product to the address provided by our support team.

Products must be securely packed to avoid damage during transit.

Refund Process

After the returned product is received and inspected:

• You will be notified of the approval or rejection of your refund.
• Approved refunds will be processed to the original payment method.
• Refunds are generally processed within 5–10 business days after approval.
• The time taken for the amount to reflect in your account may vary depending on your bank or payment provider.

Replacement Policy

Where applicable, we may offer a replacement instead of a refund for:

• Damaged products
• Defective products
• Incorrect items delivered

Replacement requests are subject to product availability.

Exchange Policy

We currently do not offer exchanges for products unless an incorrect or defective item has been delivered.

If you need a different product, please place a new order after the return process is completed (where applicable).

Cancellation of Orders

Orders may be cancelled before they are dispatched.

Once an order has been shipped, cancellation may not be possible. In such cases, you may request a return if the product meets the eligibility criteria outlined in this policy.

Return Shipping Charges

• If the return is due to our error (wrong, damaged, or defective product), Basketom will bear the return shipping cost.
• If the return is requested for any other approved reason, the customer may be responsible for applicable return shipping charges.

Refund Exceptions

Refunds may not be issued if:

• The returned product does not meet the eligibility criteria.
• The product shows signs of use, damage caused after delivery, or missing accessories.
• The return request is made after the eligible return period.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Basketom

Website: https://basketom.com

Email: basketomofficial@gmail.com

Phone: +91 9511279790

We aim to respond to all customer queries as quickly as possible.

Thank you for shopping with Basketom. Your satisfaction is important to us, and we are committed to resolving any genuine issues promptly and fairly.